FAQ

HOW MUCH DOES IT COST FOR A BRAID?

BRAIDS are $10 extra on all styles.

HOW LONG DOES A BLOWOUT TAKE?

An appointment for The Blowout takes approximately 45 minutes. NOTE: If you have extensions or extra thick/long hair please let us know so that we can make sure to give you additional time if needed.

WHAT IF I HAVE BONDED HAIR EXTENSIONS?

All Stylists have completed DREAMDRY ACADEMY and have learned how to handle bonded extensions with care. However, DREAMDRY is not responsible for damaged or loose extensions as a result of a service at any of our locations.

WHAT IS THE DIFFERENCE BETWEEN THE ORIBE TREATMENT AND KERASTASE FUSIO-DOSE AND HOW LONG DO THEY TAKE?

Both treatments are nourishing, reparative treatments serviced at the same time as your wash.

The Oribe treatment is a masque and adds 10 minutes to your appointment time and can be booked online as a package with any blowout.

The Kerastase Fusio-Dose treatment is INSTANT and customized on site for your hair type. This does not add any time to your appointment and can be added day of service.

How long does a full set of Eyelash Extensions take?

Depending on the Eyelash Style you choose and the shape of your eye, application time ranges from 60-90 minutes.

How often do I need to get Eyelash Extension Touch-ups?

To maintain your lashes we recommend booking a touch-up appointment between 10-21 days from your service. If it has been over 21 days since your full set, you will need to book a new FULL SET appointment. Touch-up appointments take approximately 60 minutes.

How do I care for my Eyelash Extensions after my appointment?

How do I choose the look I want?

For both Makeup and Lashes, we will consult with you prior to your application to understand the exact look and style you are going for. For lashes specifically, we’ll determine what size and thickness your lashes can hold since each person’s lash type is different.

Do they damage your natural eyelashes?

Our eyelash Extensions are 100% safe and non-intrusive. Our expert specialists have been trained specifically to carefully apply our premium lashes to each individual eyelash.

How long will my Eyelash Extension Last?

With proper care your new lashes should last up to 6 weeks. NOTE: Your natural lashes typically grow out and turn over every 45 to 60 days, so we recommend coming in every 2-3 weeks for maintenance to make sure your lashes always looks full and fresh.

GUARANTEES

Gel polish and nail extensions are guaranteed to last one full week, but generally last two or more. Repairs during the first week are complimentary.

REMOVALS

We cannot remove acrylic or any non-soak off enhancements.

Do you repair peeling Gel?

We are happy to repair a Gel Manicure or Valley Nail Extension within one week of the original appointment. The same applies to any three-dimensional art work such as crystals or adhesives.

There is a nominal charge for any of the above fixes after one week. We take every measure to ensure a long lasting polish manicure, however, due to the impermanent nature of traditional nail polishes and lacquers, we cannot guarantee the lifespan of regular polish manicures.

VALLEY NAIL EXTENSIONS

Our Nail Extension is a full cover nail that comes in over 160 sizes, and is a healthy alternative to traditional nail extensions.
A custom fitting ensures an exact fit, and sizes are saved in our records for future appointments.

I just had my nails done. Can I book an appointment just for Nail Art?

We take pride in the services we perform and we cannot guarantee the work from another salon or technician. Therefore, we are only able to offer appointments for Nail Art on nails we have personally manicured.

We cannot fill or overlay anything on existing acrylic, hard gel, silk wraps, or gel polish applications from another salon, as we cannot guarantee the results

Can I treat my bikini area if I’m on my period?

Yes, we can absolutely treat you when it’s that time of the month. However, people tend to be slightly more sensitive when they are on their period and you may experience more discomfort than usual.

How much do treatments really hurt?

Both waxing and laser hair removal can be uncomfortable, but in most cases the pre-appointment anxiety is worse than the real deal. Usually, the first treatment is the most uncomfortable, but at the end of the day, pain varies by person and body part. Just remember: every specialist has been trained in the best, least painful way to wax and laser.

How long do I wait between treatments?

For wax and brow treatments, we recommend four weeks. For laser hair removal, the general rule of thumb is between four and six weeks, but your specialist will let you know what works best for you.

What kind of wax do you use?

We have our own proprietary waxes that we import from Europe that are specially formulated to grip hair, not skin, so there’s no unneeded pulling and fewer ingrown hairs. Depending on the body part being waxed and your hair’s texture, we use a hard formula, a softer, strip-removable formula or a combination of the two to amp up efficiency while scaling down discomfort. Our signature formulas are truly one of a kind.

How does laser hair removal work?

When a specialist pulses the laser on the area being treated, the laser creates a beam of light that passes through skin and zeros in on the pigmentation in each hair follicle. This heats up the follicle and curbs it from making new cells — no new cells means no new hair. 95% of people will see at least 70% reduction in hair after 5 treatments.

Is laser hair removal really permanent?

Yes, laser hair removal permanently reduces hair growth. 95% of people will experience between 70% and 95% less hair on the treated area after a full series, but it can vary by person and body part. Most people need to touch-up any areas where new hair pop up every so often.

Will laser hair removal work for me?

We’d love to say “absolutely!” every time, but laser hair removal results vary depending on skin color, hair color and body part. Our best advice is to come in for a complimentary consultation with one of our specialists so we can take a look at the area and discuss your options. Often, we can find a permanent treatment plan that will work for you, but we want you to be happy with the result, so we’ll always be upfront if you are not the best candidate.

What types of laser machines do you use? Are they the same type I would find in a doctor’s office?

We only use top-of-the-line machines, meaning they are often better than what you’ll find in a doctor’s office. In fact, we’ve performed over half a million treatments — more than most doctors’ offices ever will. Depending on your hair and skin type, the body part being treated and your phase of treatment, we will use either the GentleLase, GentleYAG or BBL machines. No matter which one we use, our specialists are tirelessly trained to be pros in the technique and safety of each machine.

Is hair removal safe?

It is at Spruce & Bond! We have been doing laser hair removal since the ’90s and have performed over half a million treatments. Not only do we use the best, most up-to-date equipment, everyone on our staff undergoes top-notch training and ongoing skills tests throughout their career. Our industry is regulated and monitored by state and local governing agencies, but we go above and beyond to make sure you are in good hands every time. Plus, if you’re ever unsure about something, we are happy to answer any questions.

What is the peelLAB service and how does it work?

peelLAB was developed with a leading NYC dermatologist and is a new professional use chemical peel that uses Salicylic Acid to safely dissolve dead skin cells on the surface of the skin to reveal a brighter and clearer complexion in LESS THAN 10 MINUTES. There is NO DOWNTIME, no redness or peeling, and you can wear makeup right away!

Who performs the peelLAB service?

Every Spruce & Bond peelLAB specialist is a licensed esthetician and has completed rigorous screening and training on peels specifically.

Who is the ideal candidate for these services?

peelLAB is great for anyone looking for an instant glow, and an amazing solution for people with specific skin concerns including acne or breakouts, extra oily skin, fine lines & wrinkles, minor scarring, light psoriasis, hyperpigmentation or melasma, rough or uneven texture, loss of elasticity or dull or blotchy complexion.

Who should avoid these services?

Unfortunately we will be unable to treat you if you have had sun exposure up to 7 days prior to treatment, have used Retinol or Retin-A up to 7 days prior to service, are using Accutane or any other oral acne medications up to 6 months prior to service, have had wax or laser treatment to the area up to 7 days prior to service, have had a chemical peel or professional exfoliation treatment up to 4 weeks prior to service, have severe or cystic acne, are under the age of 16, have an allergy to aspirin, or are pregnant or nursing.

Does the peel hurt?

You will feel a mild tingle as well as a tightening of your skin. We offer each client a fan to hold during their service to help subside the tingle.

How frequently can someone get the service done?

We recommend clients coming in for a peelLAB service every 4-6 weeks. We suggest that clients have not had prolonged sun exposure at least 7 days prior to and post treatment.

What are the expected results?

After just 1 treatment, clients will see INSTANT results like brighter and clearer skin. Over 5 Treatments, you can expect to see significant improvement in skin tone evenness and brightness, a noticeable decrease in fine lines & wrinkles, regulation of skin’s oil production, increased elasticity & hydration, a reduction of minor scarring, and healthier skin overall.

What’s the difference between a Glycolic Acid peel and a peelLAB peel?

Glycolic peel is an alpha hydroxy acid that penetrates much deeper and has much longer downtime. With our Salicylic Acid peels, you are able to literally Glow & Go with zero irritation or redness. Salicylic Acid is also extremely effective for breakouts and is gentler on sensitive skin.

How did you develop your peelLAB products?

We worked with a top NYC dermatologist and the leading pharmaceutical product development manufacturer in the US. Our products were developed using the highest quality medical grade ingredients and are dermatologically tested to deliver safe and superior results.